User Name: Password:

Staffing Software and Agency Profitability

Scott: What really stands out to me, generally, regarding profitability, is how our staffing software significantly contributes to the overall efficiency of our agency’s day to day operations. We continue to depend on our software to drive time-consuming costs out of our business. I can say this to the extent that our business literally runs on our software. It creates the staff freedom and time to keep us sharp, productive, and profitable.

Scott: I’ll give you two very basic ones. Let’s begin with a very small front office item like taking an application. Before, a prospective employee would come in to the office and complete an application. Many times several came in at a time. Whatever applications were accepted, one of our staff would enter the data into our software’s database.

Today, 95% our applications are taken on-line, at our website, in a format that is fully integrated with our staffing software. When we accept it, one mouse click fills the many data fields accurately and instantly. The applicant becomes the data entry person.

Our staffing software with IPay Debit cards and direct deposit capabilities gets that employee paid outside the normal payroll cycle in 10 minutes, and, they instantly have the money they need.

Further, because of the online application process, we have eliminated the need (especially in the current climate) for a full time receptionist, whose time was mainly spent handing out applications, finding space when we had several applicants in at a time, entering the data to the system, etc. A small item, perhaps, but it saves a lot of time, and time makes us more available for the more important evaluative and client relations work that we do and which directly affects our profitability.

Scott: Nothing is so disruptive to a profit-making business than wasting hours on a routine matter like getting someone paid because of a late filed timecard or some other emergency. Our staffing software with IPay Debit cards and direct deposit capabilities gets that employee paid outside the normal payroll cycle in 10 minutes, and, they instantly have the money they need. The employee is happy; we save hours of time and frustration. To stay profitable we need those tools.

Scott: There are many. Since I mentioned getting people paid, let’s take a look at a basic staffing software operation like doing payroll. When we are in “down staff” mode key staff handles this function (as we talked about) but when we begin to “staff up”, just one person can easily and efficiently enter all time cards to enable payment of fifty or hundreds of people.

When required, e-time cards can be managed by the system to allow data entry at any number of remote locations. This data can then be reviewed, within the software, before final acceptance into the system.

Another back-office person makes the actual payroll disbursements, some by check, but increasingly more are being paid by direct deposit or debit card and it all gets done in a couple of hours. Almost the entire process is fully automated.

By the way, I hate checks. Not only are they expensive to cut and mail but when you have a few hundred out there with account numbers and routing codes, you have a security problem today. I was really surprised that our employees, most all of whom have checking accounts, really liked the option of being paid by debit card. As I mentioned earlier, our “IPay” debit card is fully integrated with our staffing software, as is the direct deposit option. No checks. Better security and loss control, saving money. I like that!

We virtually have a 24/7/365, “on-call”, competent, staffing software support team, and frankly, we could not operate a comprehensive staffing software package without it.

Scott: For whatever reason, when our software is down, we are down. We virtually have a 24/7/365, “on-call”, competent, staffing software support team, and frankly, we could not operate a comprehensive staffing software package without it. It is absolutely critical. In our case, it is not a problem and, relating to our topic, that support element translates to bottom line profitability in the sense that down time means lost time, lost profits, and possibly even lost clients!

I might add that half of my contacts with our software developers have been to suggest ideas. I may be a bit of a pest in this regard, but it has led to real improvements and significant integrations. My most recent contribution, if I might brag a little, was to suggest that our staffing software be integrated with InstaStaff, the product we discussed earlier.

Scott: Actually, my input has always been welcomed. Our developers have emphasized to me more than once that most of their software ideas have come through everyday conversations and mutual problem solving with industry professionals. When you think about it, that’s how it really needs to be in every industry where management and production software plays such a central role.

Scott:OK, let’s take them one by one with a very brief example of each.

 

Marketing: We can generate many kinds of reports from our system. In our marketing efforts, we might first run a report detailing which of our clients bought which skill services, at this time of year, over, let’s say, the last five years. We then begin a pre-selling e-mail campaign using data and auto tools of our staffing software.

Sales: Our sales people use this marketing report (and others) utilizing our software’s integration with the contact management tool, Act, to make actual sales calls. And there is another great little advantage. At any time in the sales call, any mention of a person, a resume, document, letter, billing history, an e-mail, a particular skills combination, or literally anything in our network can be instantly searched for and accessed via our staffing software’s integration with Google’s desktop search tool. It allows our staff to open an item within (or outside) our staffing software system and if that item is related to any item in our database, the related record is automatically displayed. So, I might search for an e-mail from Sally and it would not only find and display the e-mail, but it would display Sally’s record in the system so that any additional information would be at my fingertips.

Production: Again, I point to the very many efficiencies of our software that has successfully driven out nearly all unnecessary staff time and freeing them for the critical jobs of sales, employee evaluation, quality control and client relationships. We did mention earlier the huge production capability of our software’s most recent integration with InstaStaff. But the comprehensive nature of our staffing software capabilities allow all agency staff to be very productive in sales, evaluations, report writing & usage, financial analysis, employee and client relationships, planning, etc.

All good decision making is based upon the more complete, the timelier, and the more accurate information available.

Decision making: All good decision making is based upon complete, timely, and accurate information available. Our staffing software, as a fully integrated front and back office solution, allows us, at any moment, to easily generate, accurate and highly detailed operational and financialinformation upon which we make business decisions. Even before our vital numbers get pulled into GL, for instance, a “Dashboard” feature allows us instant access to the critical numbers of the business daily.

Previous Page — Next page

• About Us
• Staffing Software
• Software Support
• Software Services
• Related Links
• Software Features List
• 20 Reasons to Choose Us